Privacy policy

Last Updated: October 12, 2025

Mont Royal Essence, owned and operated by Saini Media Inc., registered in Vancouver, British Columbia, Canada, operates this store and website, including all related information, content, features, tools, products, and services (the “Services”). Mont Royal Essence is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise interact with the Services. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern with respect to the collection, use, and disclosure of your personal information.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

“Personal information” refers to information that identifies or can reasonably be linked to you. It does not include anonymized or de-identified information. Depending on your interaction with the Services, we may collect:

Contact information: name, billing/shipping address, email, phone number.
Financial information: credit/debit card numbers, transaction details, payment confirmations.
Account information: username, password, security questions, preferences.
Transaction history: items viewed, purchased, returned, exchanged, or added to your cart or wishlist.
Communications: information you provide when contacting us for support.
Device information: IP address, browser type, device identifiers, and network information.
Usage information: interaction with the Services, including pages visited, navigation patterns, and activity within the Services.

2. How We Collect Personal Information

We collect personal information through:

Directly from you: when you create an account, place an order, or communicate with us.
Automatically: through cookies, website tracking, or your device when using our Services.
Service providers: when we engage third-party vendors for payment processing, shipping, or analytics.
Partners or affiliates: when you interact with us through co-branded promotions or services.

3. How We Use Your Personal Information

We use your information for purposes including:

To provide and improve Services: process orders, payments, shipping, returns, manage your account, and offer personalized product recommendations.
Marketing and advertising: send promotional communications via email, SMS, or postal mail and display targeted ads based on your activity.
Security and fraud prevention: authenticate accounts, monitor for fraud, and ensure secure transactions.
Communications: respond to inquiries, provide customer support, and maintain business relationships.
Legal compliance: fulfill legal obligations, respond to legal requests, and protect our rights.

4. How We Share Personal Information

We may share your information with:

Service providers: including Shopify, payment processors, IT, cloud storage, fulfillment, shipping, and analytics vendors.
Marketing partners: for promotional purposes in accordance with their privacy policies.
Consent-based disclosures: when you authorize us to share your information for shipping or social media features.
Affiliates or corporate group members for operational purposes.
Legal or business transfers: such as mergers, acquisitions, bankruptcy, or legal obligations.

5. Relationship with Shopify

Our Services are hosted by Shopify. Shopify collects and processes personal information in order to provide and improve the Services. This may include sharing information with third parties or using enhanced features for personalized experiences.

For more information on how Shopify processes your personal information, visit Shopify Privacy Policy.

6. Third-Party Websites and Links

The Services may contain links to third-party websites. We are not responsible for their privacy practices or content. Information you share on third-party platforms may be viewable by others. Our inclusion of links does not imply endorsement unless stated otherwise.

7. Children’s Privacy

Our Services are not intended for children under the age of majority in your jurisdiction. We do not knowingly collect information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request deletion.

8. Security and Retention

While we implement reasonable security measures, no system is completely secure. You are responsible for safeguarding your account credentials.

We retain personal information only as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce policies.

9. Your Rights

Depending on your location, you may have rights including:

Access/know: request a copy of your personal information.
Correction: request corrections to inaccurate information.
Deletion: request deletion of your information.
Portability: request transfer of your information to a third party.
Communication preferences: opt out of marketing communications while continuing to receive essential notifications.

Requests can be submitted via the contact details below. We may require identity verification and will respond in accordance with applicable law.

10. Complaints

If you have complaints regarding our handling of your personal information, contact us at the details below. You may also lodge complaints with your local data protection authority.

11. International Transfers

Your personal information may be transferred, stored, and processed outside your country. If transfers are outside the European Economic Area or the UK, recognized mechanisms such as Standard Contractual Clauses are used where required.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or operations. The “Last Updated” date will reflect the latest revision.