Shipping policy

Last Updated: October 12, 2025

Mont Royal Essence, owned and operated by Saini Media Inc., aims to provide a seamless shopping experience, including safe and timely delivery of your orders. Please read this Shipping Policy carefully, as it outlines your rights and responsibilities regarding shipping and delivery.

1. Shipping Information

Shipping Charges: All shipping is completely free for every order. No additional shipping, handling, or delivery fees apply.

Shipping Carrier: Orders are shipped using trusted carriers, and we select the carrier based on your location, speed of delivery, and service reliability.

Order Processing Time: Orders are typically processed within 1–3 business days after payment confirmation, excluding weekends and holidays.

2. Delivery Timeframes

Estimated delivery times are 5-7 business days but may vary depending on location and carrier service.

Delivery times are estimates only. Mont Royal Essence is not responsible for delays caused by the carrier, customs processing, natural events, or other circumstances beyond our control.

Once your order is shipped, you will receive a shipping confirmation email with tracking details (if available).

3. Risk of Loss

Risk of loss or damage to the products passes to you upon delivery to the carrier.

Please inspect your package upon receipt. If there are any visible damages during transit, notify us immediately at info@montroyalessence.com.

4. Order Issues

If an item is lost in transit, delayed, or incorrectly delivered due to a carrier issue, we will work with you to investigate and resolve the situation.

Mont Royal Essence is not liable for lost, stolen, or misdelivered packages once handed over to the shipping carrier.

5. Returns and Exchanges

No Returns or Exchanges: As stated in our Refund Policy, Mont Royal Essence does not accept returns or exchanges for any products, including diffusers, diffuser blends, and roll-on blends.

30-Day Money-Back Guarantee: If you are unsatisfied with your purchase, you may request a full refund within 30 days of delivery, no questions asked. After 30 days, all sales are considered final.

To request a refund, please contact us at info@montroyalessence.com with your order details. Refunds will be processed to the original payment method within 7–10 business days of approval.

6. Lost or Damaged Shipments

If your shipment is lost or damaged during shipping, you must notify Mont Royal Essence within 7 days of delivery.

We will review the situation and, if applicable, provide a replacement or refund under our 30-day money-back guarantee.

7. Customs, Duties, and Taxes

All applicable customs duties, import taxes, and brokerage fees are already covered by us and included in your order.
Customers will not be charged any additional duties or import fees upon delivery.

8. Changes to Shipping Policy

Mont Royal Essence, owned and operated by Saini Media Inc., reserves the right to update or modify this Shipping Policy at any time, without prior notice.

Any changes will be effective immediately upon posting to the website, and the “Last Updated” date will reflect the latest revision.